Customer Happiness Associate - Key Accounts/ Premium (Analista de Experiência do Cliente - Contas Premium) – São Paulo/ SP (Hybrid)

Handle and resolve customer inquiries across multiple channels, including email, chat, WhatsApp, and phone. Provide high-touch support to Key Accounts and premium B2B customers, managing requests according to established SLAs. Investigate complex issues thoroughly and document findings in internal tools. Proactively reach out to customers to provide updates and support.

2+ years of experience in Customer Support, Customer Experience, or a similar customer-facing role, preferably in a Fintech or B2B environment. Previous experience supporting B2B customers and Key Accounts. Strong interpersonal and communication skills, with the ability to manage complex customer cases while meeting SLAs.

Competitive salary and stock options from day one. An annual learning budget and accelerated development paths. Hybrid work arrangement with flexibility in office attendance.