Analista de Melhoria de Processos (ITIL)
SONDACore Responsibilities
The role involves defining ITIL process activities, procedures, and policies, ensuring adherence to them. Additionally, the analyst will identify process improvements and seek support for their implementation.
Requirements
Candidates should have a complete higher education degree and ITIL certifications. Proficiency in Power BI and SQL, along with strong communication and leadership skills, is also required.
Key Skills & Technologies
Additional Information
Experience Level
2-5
Job Language
Portuguese
Work Mode
Remote