Supervisor Customer Success

Supervise and guide the Customer Success team, providing support, direction, and feedback to maximize performance and achieve established goals. Monitor customer service metrics and processes, identifying patterns and trends to enhance service quality. Identify opportunities for process improvement to optimize customer experience and team efficiency.

Ongoing or completed degree in Administration. Previous experience in Customer Experience supervision. Proficiency in customer service metrics (SLA, TMA, FCR, CSAT, NPS) and data analysis using Excel/spreadsheets.

The company promotes a culture of inclusion and well-being, allowing employees to balance their careers with personal commitments. They are recognized as one of the best companies to work for in the country, providing an innovative work environment.