What You'll Do
Provide dynamic remote N1 support for accounts in Ecuador and Peru. Conduct on-site N2 support in Cuenca with occasional travel to Loja. Perform technical maintenance of workstations and label printers. Diagnose hardware failures for warranty processing and manage incident resolution.
What We're Looking For
Graduate or Technologist in Systems, Networks, or Telecommunications. Experience with Windows environments, M365, basic SQL, and desirable knowledge in Cloud/Azure. Basic English proficiency and 2 years of technical support experience required.
What We Offer
We offer work-life balance with flexible hours, continuous professional development opportunities, and a collaborative, innovative environment. Access to SONDA Academy for ongoing learning and SONDA Wellness programs to support personal and professional balance.
Additional Information
Experience Level
Mid-Level
Job Language
Spanish
Employment Type
Full-time
Work Mode
On-site