Manager, Personalized Support
TwilioCore Responsibilities
Lead and coach a team of Personalized Support Engineers to provide proactive and reactive technical support to strategic customers. Drive procedural improvements, manage escalations, and foster a culture of collaboration and customer empathy.
Requirements
Requires 6+ years of experience in support or operations and 4+ years of experience leading a technical support team in a software or SaaS company. Candidates must possess strong emotional intelligence, analytical skills, and the ability to manage multiple competing initiatives.
Key Skills & Technologies
Additional Information
Experience Level
5-10
Job Language
English
Work Mode
Remote