Contract Customer Success Manager, Americas
Customer.ioCore Responsibilities
In this role, you will triage and respond to customer tickets via email and Zoom, diagnose root causes, and facilitate onboarding calls. You will also identify complex issues and escalate them to technical support teams as appropriate.
Requirements
Candidates should have 2-3 years of experience in Customer Success or Technical Account Management in SaaS. Familiarity with marketing automation platforms and the ability to communicate effectively with customers is also required.
Key Skills & Technologies
Additional Information
Experience Level
2-5 years
Job Language
English