Supervisor Suporte

Guide the N2 Support team, monitor results, distribute tasks, and develop talent through feedback and action plans. Coordinate the resolution of critical tickets, prioritize demands, and ensure SLA compliance. Monitor KPIs, backlog, productivity, and resolution time, transforming data into operational improvements.

Experience in leading or supervising N2 Technical Support teams. Familiarity with incident management, requests, escalations, and SLA compliance. Knowledge of ITIL processes and best practices in IT service management. Strong ability to develop teams, prioritize tasks, and make decisions in critical scenarios.

The position is based in downtown Rio de Janeiro, RJ, with a full-time, on-site work model from Monday to Friday during business hours. The company offers various benefits including meal vouchers, discounts on courses, online training platforms, mentoring, medical and dental assistance, and a pet care agreement.