Operador de Atendimento ao Cliente III - Campinas/SP
AgibankCore Responsibilities
Attend to Agibank stores according to the operational script, focusing on resolving medium and high complexity problems. Handle complaints from stores via email and chat. Analyze and suggest solutions for root causes, directing demands to specialized areas of the bank. Ensure that the solutions provided do not generate new calls to the central service, guaranteeing immediate and effective solutions.
Requirements
Previous experience in customer service and telemarketing. Knowledge of clear communication and proactivity. Higher education (completed or in progress). Proficiency in the Office Suite. Experience in customer service through chat, email, and phone.
Key Skills & Technologies
Additional Information
Experience Level
Mid-Level
Job Language
Portuguese
Employment Type
Full-time
Work Mode
On-site