Customer Support Team Lead, Email Operations
HyprworkCore Responsibilities
The Customer Support Team Lead manages the afternoon email operations team to ensure SLA compliance and high-quality customer interactions. They are responsible for coaching agents, handling escalations, and reporting performance metrics to the Head of CX.
Requirements
Candidates must have at least 2 years of customer support experience with 1 year in a leadership capacity. Proficiency in helpdesk platforms and strong written English communication skills are required.
Key Skills & Technologies
Additional Information
Experience Level
2-5
Job Language
English
Work Mode
Remote