Customer Experience Manager-MCE
ExperianCore Responsibilities
This role involves connecting customers, the contact center, and internal teams to ensure smooth customer experiences, using feedback to drive meaningful action across operations like SLAs, FCR, and CSAT/NPS. The manager will also implement collaborative efforts across Product, Marketing, Sales, and CRM systems to deliver sustained, measurable outcomes.
Requirements
Candidates must possess a Bachelor's degree or equivalent experience, along with 8+ years of strategic leadership and 5+ years in client/relationship management, demonstrating influence over internal and external partners. Expert-level customer service leadership in contact centers and expert project/program management skills are required, alongside fluency in KPI design and performance storytelling.
Key Skills & Technologies
Additional Information
Experience Level
10+
Job Language
English
Work Mode
Hybrid