Client Experience Officer
PepperstoneCore Responsibilities
This role involves providing exceptional pre- and post-sales inbound support across live chat, email, social media, and phone channels to enhance the client experience. Key duties include managing client communications, resolving issues, documenting feedback for service improvement, and supporting client retention efforts.
Requirements
Candidates should possess experience in a similar customer service role, ideally within financial services or fintech, and must be fluent in both English and Spanish. Essential requirements include familiarity with CRM systems and trading platforms, strong communication skills, and the ability to work effectively under pressure in a fast-paced environment.
Key Skills & Technologies
Additional Information
Experience Level
2-5
Job Language
English
Work Mode
Hybrid