Analista de Control Desk JR (Contact Center)

Monitor real-time queues, volumes, service levels, and other key indicators. Compare actual performance against forecasts and staffing plans, identifying deviations and risks. Recommend and track recovery actions such as staff movements and adjustments to breaks.

High school diploma required. Ongoing or completed higher education in Administration, Accounting, Engineering, Data Analysis, Information Technology, or related fields is a plus. Intermediate knowledge of Excel and English is preferred.

Hybrid work model based in Ribeirão Preto/SP or remote work option. The company values diversity and invests in digital transformation and innovation.