Non-Licensed Insurance Customer Service Associate

Serve as the first point of contact for brokers and internal users via phone, chat, and email. Assist users with login, password, navigation, and general platform usage questions. Create, update, and track support tickets accurately and efficiently. Document customer interactions and actions taken in the appropriate systems.

Must be 18 years or older. A minimum of 3-4 CXC/GCE/City & Guilds subjects inclusive of English Language, or a U.S. high school diploma or GED. 1 year of BPO/customer service experience preferred. Must have flexible availability to work any day and any assigned shift weekly.

Competitive compensation packages inclusive of base pay, incentives, and overtime. Paid training and annual merit increase based on performance. Paid vacation and sick leave annually, along with exceptional health and life insurance plans.