Global Complaints Senior Lead

Oversee the resolution of customer complaints on a global scale, ensuring fairness and regulatory compliance. Define long-term domain strategies and lead high-impact, cross-functional projects. Mentor team leads across multiple geographies to build independent, capable teams while managing global staffing and training requirements.

Extensive leadership experience in disputes/complaints within a regulated industry. Proven track record of managing operational teams and developing talent. Strong background in data analysis and process improvement, with experience using BI tools.

Health and dental allowance for you and your dependents. Paid time off includes 30 days vacation, 3 'Me' days, and 1 volunteer day annually. A paid 6-week sabbatical leave after four years.