Analista Sênior de Serviço ao Cliente - canal varejo

Ensure an excellent and smooth experience for the end customer from purchase to post-sale. Analyze the Customer Journey deeply, focusing on performance indicators and driving continuous improvements. Collaborate with areas like Logistics and Customer Service to resolve root causes of issues using advanced data diagnostics.

Experience in analyzing and managing the end customer journey, with a strong analytical capacity. Familiarity with customer satisfaction indicators (e.g., NPS, CSAT) and operational KPIs. Desired knowledge in Databricks.

Offers a well-being ecosystem focused on social, physical, financial, mental, and emotional well-being. Promotes an environment of prosperity, belonging, and purpose.