Customer Service Representative
Restaurant SupplyCore Responsibilities
The representative must provide exceptional customer service by promptly addressing and resolving inquiries and concerns via phone, email, and chat while maintaining a professional demeanor. Key duties include escalating complex issues, ensuring customer satisfaction through follow-up, documenting interactions, collaborating on process improvements, and assisting in training new staff.
Requirements
Candidates must possess a minimum of 5+ years of experience in customer service and demonstrate proven ability in resolving inquiries and delivering high-quality service, requiring excellent, fluent English communication skills. The role demands the ability to manage multiple tasks under pressure and collaborate effectively across organizational levels.
Key Skills & Technologies
Additional Information
Experience Level
5-10
Job Language
English
Work Mode
Remote