Development & Delivery Lead (CCaaS Platform) Relocation to Toronto, Canada

Lead development planning, execution and delivery of CCaaS platform projects, including new features, integrations and enhancements. Manage delivery across all workstreams, including client, partner and Miratech teams, and keep the Director informed with a single, end-to-end view of progress. Oversee the technical architecture, design and development of CCaaS solutions, including IVR, routing, agent desktop, dialer and reporting.

7+ years of experience in software development, including at least 3 years in a leadership role. Proven hands-on experience delivering projects on Genesys Cloud CX is essential. Bachelor's or Master's degree in Computer Science, Information Technology or a related field, or equivalent experience.

Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program. Work From Anywhere Culture: make the most of the flexibility that comes with remote work.