Genesys Cloud CX Business Analyst
MiratechCore Responsibilities
The Business Analyst will collaborate with stakeholders to define product vision, roadmaps, and backlogs for the Contact Center Transformation Program. They will also coordinate feature delivery and act as a bridge between technical teams and business units to ensure platform alignment.
Requirements
Candidates must have at least 3 years of experience as a Business Analyst with proven expertise in Contact Center environments. Proficiency in Genesys Cloud and Microsoft Dynamics 365 is essential, along with a bachelor's degree in a relevant field.
Key Skills & Technologies
Additional Information
Experience Level
2-5
Job Language
English
Work Mode
Remote