Supervisor de Customer Experience - Mercado Envios
Mercado LibreCore Responsibilities
The role involves building and prioritizing regional strategic initiatives by collaborating with Product and IT teams to influence roadmaps across LATAM, primarily in Brazil and Mexico. Additionally, the supervisor will manage and develop the direct team of analysts and assistants while defining and monitoring experience metrics using SQL for data analysis.
Requirements
Candidates must have a completed higher education degree in Engineering, Administration, Process Management, Logistics, or similar fields, with practical mastery of SQL for data extraction and strategic decision support. Experience in consulting is a plus, emphasizing an analytical and strategic profile focused on leading cross-impact projects in LATAM.
Key Skills & Technologies
Additional Information
Experience Level
2-5
Job Language
Portuguese
Work Mode
On-site