OPS Supervisor

Support direct end-to-end operational delivery across assigned departmental service lines. Monitor day-to-day team performance focusing on task accuracy and cycle-time speed. Lead daily huddles, assign work tickets, and manage real-time queue performance for onboarding and contact center staff. Conduct quality checks on communications and provide actionable feedback to team members.

2–4 years of experience as a team lead or supervisor in a contact center or customer support environment. Associate’s or Bachelor’s degree in Business, Systems, or related field. Proficiency in CRM/ticketing platforms and telephony software. Excellent verbal and written communication skills in both English and Spanish.