Customer Support Specialist (Spanish Speaker)

Take ownership of contact resolution using critical thinking to identify appropriate responses. Communicate clearly and professionally with customers, adapting your tone and style based on the customer and context. Manage appropriate escalations to other servicing teams and follow set guidelines for data security procedures.

Fluency in Spanish and English. Strong communication skills and ability to work in cross-functional teams. Advanced knowledge of all products and processes, with a focus on customer support.

This is a hybrid position open exclusively to candidates who reside in the Greater São Paulo area. The position requires flexibility, as the work schedule may include weekends and holidays.