Sr. Account Manager | Customer Success

Act as the main point of contact for clients, developing and maintaining strong relationships to ensure their satisfaction and success. Use data-driven analysis to make informed decisions and drive sales, while focusing on client retention and monitoring health indicators. Proactively address client challenges and opportunities for improvement, and collaborate with internal teams to resolve issues efficiently.

Experience in managing client portfolios through omnichannel channels. Proficiency in Excel, spreadsheet management, and CRM systems. Experience with Salesforce and Zendesk, as well as in presentations and training. Availability for a hybrid work model in São Paulo or Belo Horizonte.