Customer Support Team lead

Master Customer Support tools and policies to coach agents effectively. Drive the team's ability to resolve complex cases independently through monitoring and training. Use analytical tools to evaluate performance patterns and improve resolution rates. Lead incident management and ensure communication with affected customers and internal teams.

Fluent in English and Spanish; proficiency in Portuguese is a plus. 2+ years of experience in a customer-facing Support role, ideally in banking, tech, or telecommunications. Proficient in Google Business Suite, Slack, and AI-driven support tools. Strong analytical skills and awareness of data security best practices.

Standard business hours, Monday through Friday from 9:00 AM to 6:00 PM. Base salary of BRL 10,100.