Analista Semi Senior de Melhoria da Experiência do Cliente - Mercado Pago

Anticipate and solve user problems by identifying opportunities for process, service, and product improvements. Analyze contact rates, NPS, and other key indicators to investigate root causes and transform data into actionable insights. Lead continuous improvement initiatives, quantify friction points, and co-create solutions with Product and Business teams.

Experience with Excel and PowerPoint, demonstrating analytical skills and experience in root cause analysis and problem resolution. Familiarity with AI tools and knowledge of Spanish is a plus for regional team interactions. Ability to learn quickly and thrive in a dynamic environment.

Hybrid work model based in Melicidade, São Paulo, Brazil.