What You'll Do
Assist in coordinating and guiding daily activities of the technical support team, ensuring organization and operational productivity. Manage and monitor the ticket queue, tracking priorities, deadlines, and SLA compliance. Identify bottlenecks and critical tickets, ensuring proper registration and categorization in the ITSM tool.
What We're Looking For
Bachelor's degree in Information Technology, Computer Science, or related fields. Advanced knowledge in technical support, service desk, or IT operations. Familiarity with ITSM tools like ServiceNow and Jira Service.
What We Offer
The company offers a positive impact on both business and employee lives, with a focus on professional growth in an innovative environment. Benefits include meal vouchers, discounts on courses, online training platforms, mentoring, and health insurance.
Key Skills & Technologies
Additional Information
Experience Level
Lead / Principal
Job Language
Portuguese
Employment Type
Full-time
Work Mode
On-site