Technical Account Manager Specialist — Strategic Accounts (LATAM & Africa)

Own the end-to-end technical performance of a portfolio of strategic accounts across Latin America and Africa, focusing on approval rates, chargebacks, refunds, payouts, latency, and Share of Wallet growth. Investigate payment performance changes and identify their root causes, including issuer behavior and decline-code mapping. Use SQL and data-analysis tools to turn large volumes of payment data into clear, actionable recommendations for merchants and internal stakeholders.

Strong experience in technical account management, solutions engineering, or payments operations. Good working knowledge of SQL and the ability to query and analyze large datasets. Fluency in English and Portuguese, with the ability to communicate clearly with global stakeholders.

EBANX offers a performance bonus program based on company results, a monthly meal allowance, and financial assistance for education programs. The company promotes a flexible work culture with semi-flexible hours and additional benefits for health and well-being.