AI Strategic Customer Success Consultant
PodiumCore Responsibilities
The consultant will partner with an Enterprise Customer Success Manager to help business owners implement Podium processes, manage a portfolio of strategic enterprise customers, and oversee simultaneous projects to ensure customer goal progression. Responsibilities also include analyzing performance, troubleshooting challenges, designing solutions, managing the customer lifecycle pipeline, and focusing metrics on growth and retention.
Requirements
Candidates need over 3 years of Customer Success experience, ideally with enterprise exposure, and a working knowledge of AI technologies like LLMs and Voice AI applied in real-world contexts. Strong abilities in identifying customer ROI, achieving net retention goals, and demonstrating thought leadership are essential for success in this role.
Key Skills & Technologies
Additional Information
Experience Level
2-5
Job Language
English
Work Mode
On-site