Customer Experience Associate III
ConduentCore Responsibilities
The associate is responsible for performing routine call center activities, identifying customer needs, and ensuring end-to-end resolution of issues. They must also maintain accurate database records and escalate complex complaints to senior levels when necessary.
Requirements
The role requires the ability to work within established procedures and systems while maintaining high-quality service standards. Candidates should possess strong analytical skills and the ability to provide specialized information to clients under limited supervision.
Key Skills & Technologies
Additional Information
Experience Level
2-5
Job Language
English
Work Mode
On-site