Analista de Atendimento JR I - Customer Success
ExperianWhat You'll Do
Provide customer support through digital channels, voice, and email. Ensure timely and efficient resolution of customer inquiries. Analyze root causes of reported issues and develop close relationships with B2B clients. Identify opportunities for improving the customer journey and share insights with leadership.
What We're Looking For
High school diploma required. Previous experience in B2B customer service. Intermediate knowledge of the Office Suite. Strong verbal and written communication skills. Analytical skills with a focus on problem resolution.
What We Offer
The position is 100% on-site in São Carlos - SP, with working hours from 12:00 PM to 9:00 PM.
Key Skills & Technologies
Additional Information
Experience Level
Junior
Job Language
Portuguese
Employment Type
Full-time
Work Mode
On-site