Analista de Ouvidoria - Júnior

Investigate and respond to second-instance complaints and demands from the Central Bank, ensuring technical rigor and compliance with regulatory deadlines. Handle complex customer inquiries through active listening and provide clear, empathetic communication. Analyze customer feedback to identify root causes of issues and collaborate with internal teams to propose operational improvements.

Bachelor's degree in Administration, Law, Communication, Literature, or related fields. Previous experience in second-instance customer service, ombudsman roles, or conflict mediation. Strong negotiation skills and ability to resolve conflicts effectively.

Full-time position with a workload of 8 hours per day and a 1-hour break, Monday to Friday. Offers a fixed salary and a variable remuneration package based on eligibility, along with health and dental insurance, meal vouchers, and various other benefits.