What You'll Do
Review, diagnose, and resolve incidents escalated by the Help Desk. Ensure cases escalated to on-site support are correctly classified and categorized. Coordinate with users regarding equipment availability to address requests. Monitor case status to ensure closure within defined Service Level criteria and escalate when necessary.
What We're Looking For
Technical degree, technology engineer, or related field. 6 months to 1 year of experience in on-site support is preferred.
What We Offer
Excellent place to learn and contribute to improving people's quality of life through technology. Opportunities for personal and professional development.
Key Skills & Technologies
Additional Information
Experience Level
Junior
Job Language
Spanish
Employment Type
Full-time
Work Mode
On-site