Senior Product Delivery Manager

Take product direction and priorities from the Head of Product Delivery and shape them into a delivery plan. Own execution for your assigned products and features: scope, schedule, quality, and dependencies. Set test scope, strategy, and entry and exit criteria with QA, and confirm coverage against the documented requirements and acceptance criteria. Produce the release package the deployment teams work from: release notes, configuration and technical documentation, runbooks, and internal readiness sessions.

7+ years of hands-on contact center technology experience across voice, email, chat, SMS, social, web, video, and mobile. 5+ years in product delivery, delivery management, product ownership, or technical project management for software products. Hands-on delivery or configuration experience on at least one major contact center platform: Genesys, NICE, Cisco, Avaya, Five9, Amazon Connect, or Twilio Flex.

This is a remote position based in the United States. The team works US business hours, primarily Eastern Time and extending to Pacific Time.