Asistente

Analyze and resolve customer claims and requests in a timely manner. Negotiate payment agreements with external and internal clients once authorized. Validate information from third-level support areas and provide clear responses to clients. Propose process improvements to reduce claims and optimize response times.

2 years of experience in customer service roles, either internally or externally. Currently pursuing a university degree in Finance or Administration. Knowledge of laws, banking, and technical skills in English and Microsoft Office.