What You'll Do
Receive, analyze, and process IT-related service requests. Monitor and follow up on tickets, ensuring timely resolution and communication with users. Handle user offboarding requests, verifying information and associated assets. Maintain accurate records in operational systems and communicate with relevant stakeholders regarding pending issues.
What We're Looking For
High school diploma required; pursuing a degree in Information Technology or related fields is preferred. Experience in user support, Service Desk, or Help Desk roles is necessary. Strong verbal and written communication skills, attention to detail, and ability to manage follow-ups are essential.
What We Offer
The position is 100% on-site in Campos Elíseos, São Paulo/SP. The company offers opportunities for personal and professional development through SONDA Academy and wellness programs. The role is inclusive, welcoming candidates with disabilities.
Key Skills & Technologies
Additional Information
Experience Level
Mid-Level
Job Language
Portuguese
Employment Type
Full-time
Work Mode
On-site