Analista de Suporte de TI - N1

Resolve incidents and requests from employees related to Windows, macOS, Android, and iOS devices. Manage onboarding and offboarding processes by setting up equipment and licenses. Support the management of Google Workspace, Microsoft 365, and IAM/SSO tools. Troubleshoot Wi-Fi, local network, and VPN issues, and control hardware/software inventories using Jira Service Management.

Availability to work in the office 3 days a week. Initial experience with corporate technical support. Knowledge of Windows, macOS, and smartphone operating systems (Android and iOS). Basic understanding of networks, connectivity, VPN, and troubleshooting. Familiarity with Google Workspace and Microsoft 365.

Competitive salary with annual performance bonus. Hybrid work model with 3 days in the office. Comprehensive health plan, dental plan, life insurance, and additional support services.