Grupo QuintoAndar | Analista de Triagem (ReclameAQUI - Escalados) Exclusiva PCD
QuintoAndarCore Responsibilities
The role involves handling 100% of customer manifestations registered on the Reclame Aqui website, prioritizing active telephone contact upon case receipt. Responsibilities include analyzing, triaging, treating demands, and publishing clear final responses on the Reclame Aqui portal while maintaining quality indicators.
Requirements
Candidates must have in-depth knowledge of the Reclame Aqui portal, including experience with public responses and customer service metrics. Essential requirements include prior experience with multichannel customer service (telephone is mandatory), strong negotiation and conflict resolution skills, and the ability to analyze cases to propose daily improvements.
Key Skills & Technologies
Additional Information
Experience Level
2-5
Job Language
English
Work Mode
Hybrid