Customer Support Specialist (Spanish Speaker - Nightime - 1 am shift)

Provide world-class assistance via phone, chat, and email with a focus on solving problems thoroughly the first time. Resolve customer contacts and queries with empathy and minimal escalation, using advanced product and process knowledge. Maintain accurate records and strictly follow security and data privacy procedures across all channels.

Fluency in Spanish and English. Strong communication skills and ability to work in cross-functional teams. Comfortable using AI tools to enhance efficiency and problem-solving.

This is a remote position open exclusively to candidates who reside in the Greater São Paulo area. The position requires flexibility, as the work schedule may include weekends and holidays. Base salary is BRL 6,680 plus a 20% night additional payment.