Junior L1 Genesys Support Engineer

Receive and process requests per alerts and calls within the defined SLA. Clarify incoming requests with customers, create tickets, and route them to L2 Engineers. Implement fixes of L1/L2 level according to pre-defined procedures and perform troubleshooting and root cause analysis.

Experience in Technical Support. Understanding of SLA principles with the ability to work within SLA requirements. Native-level Spanish proficiency and Upper-Intermediate (B2) or higher English proficiency.

Competitive Pay and Benefits including health insurance and a relocation program. Fully remote position with flexible working hours. Opportunities for professional development including certification programs and mentorship.