(VITTA) Analista de Atendimento (Benefícios) - Pleno

Provide dedicated customer service to a specific client, ensuring agile and efficient support for corporate benefits contracts. Handle customer inquiries via phone, email, and other official channels, clarifying technical doubts about coverage and contractual clauses. Manage demands through a management system or spreadsheets, monitoring service level agreements and ensuring updates to records.

Bachelor's degree in Administration, Commercial Management, Human Resources, Insurance, or related fields. 2 to 4 years of experience in benefits operations, preferably in an insurance brokerage, benefits consultancy, or health operator. Basic knowledge of health plans, dental plans, and life insurance.

The position offers a fixed salary and a variable remuneration package based on eligibility. Benefits include health and dental plans with co-participation, virtual health services, meal and/or food vouchers, childcare assistance, life insurance, and various other perks.