Senior CRM Lead

Own and elevate the Americas customer lifecycle strategy, ensuring effective communication with customers in Latin America. Build sophisticated, automated journeys to drive activation, cross-sell, and retention. Improve key CRM metrics such as conversion rates and churn, using data to demonstrate the value of your work.

5+ years of experience in CRM or Lifecycle/Retention Marketing. Strong understanding of LatAm marketing nuances, including messaging and tone. Experience with enterprise CRM tools, preferably Braze, and proficiency in SQL for data insights.

Flexible working model with an initial in-office period followed by a hybrid arrangement. Includes health and dental allowance, life insurance, and generous paid time off.