Asesor De Whatsapp - PT

Promote a customer-centric culture to deepen relationships with clients. Handle calls from customers wishing to cancel their credit cards, offering tailored solutions. Utilize Pega and other tools to manage cancellations and follow up on pending cases requiring urgent responses.

Minimum of 6 months experience as a Customer Experience Advisor. Desired education includes ongoing or incomplete studies in Business Administration or related fields. Advanced knowledge in customer service protocols and tools such as Pega, Sharepoint, and Avaya.