Agente del Centro de Contacto

Receive, document, and process product complaints through the customer service center. Monitor and verify compliance with quality controls in operations, ensuring proper action plans are implemented. Prepare and present reports on findings to internal teams and external stakeholders.

Technical diploma in quality control or food technology, or advanced student in Chemistry, Industrial Engineering, or related fields. Desirable knowledge in basic grains and 6 months in similar complaint handling positions. Proficient in basic statistics, database management, and root cause analysis.