Quality Control Specialist
Capps Consulting LLCCore Responsibilities
The Quality Control Specialist acts as a liaison between the Collections Department and Compliance to mitigate audit risks. Responsibilities include monitoring call quality, coaching employees, analyzing trends, and developing remediation strategies.
Requirements
Candidates must have a high school diploma, with a bachelor's degree or 1-2 years of legal experience preferred. Proficiency in Microsoft Suite and the ability to manage shifting priorities in a fast-paced environment are required.
Key Skills & Technologies
Additional Information
Experience Level
0-2
Job Language
English
Work Mode
On-site