Customer Success Manager (Tech Touch) (Fluent in English)

Conduct structured client outreach and meetings with pre-defined objectives. Proactively monitor customer health scores and engagement metrics to uncover risks. Accelerate customer time-to-value by guiding administrators through account configuration and launching campaigns. Maintain accurate call logs and perform periodic business reviews with customers.

Fluent spoken and written English required. At least 1+ years of recent Customer Success experience, preferably in B2B SaaS. Experience using CRM platforms like Salesforce. Proven ability to manage large account volumes and prioritize time effectively.

The position offers company-wide bonuses based on monthly sales targets, employee referral bonuses, and a modern work environment. Candidates must work a hybrid schedule, with 2 days a week in the São Paulo office.