CX Tech support assistant
RappiCore Responsibilities
The CX Tech Support Assistant will provide personalized attention and exceptional customer service to store partners, addressing their questions and concerns. They will also diagnose and resolve technical issues, manage complaints, and collaborate with internal teams to enhance service quality.
Requirements
Candidates should have a minimum of 1 year of experience in technical support or customer service, preferably in technology or e-commerce. Strong written communication skills, empathy, and proficiency in Excel are essential, along with basic SQL knowledge.
Key Skills & Technologies
Additional Information
Experience Level
0-2 years
Job Language
English