Technical Support Expert 2
TwilioCore Responsibilities
Provide technical support for the Email platform via multiple channels and resolve complex customer issues. Mentor team members, contribute to the knowledge base, and ensure service level agreements and customer satisfaction goals are met.
Requirements
Requires 3-4 years of experience in a client-facing technical support role, specifically with email, SaaS, or communications technologies. Candidates must demonstrate strong problem-solving skills, empathy, and the ability to communicate complex technical issues to diverse audiences.
Key Skills & Technologies
Additional Information
Experience Level
2-5
Job Language
English
Work Mode
Remote