Customer Experience Manager
thekoinclubCore Responsibilities
The Customer Experience Manager will own and lead the end-to-end customer experience function for The Wessex Mint, ensuring high standards across phone, email, and helpdesk support channels. This includes overseeing daily operations, managing the team, and collaborating with other departments to improve service delivery and support business growth.
Requirements
Candidates must have significant experience in customer experience or service operations leadership, with proven ability managing phone-based support environments and excellent English communication skills. Essential requirements include experience improving service systems and workflows, strong leadership, and comfort balancing strategic planning with hands-on operational support.
Key Skills & Technologies
Additional Information
Experience Level
5-10
Job Language
English
Work Mode
Remote