IT Helpdesk Specialist
EOS WorldwideCustomer Success & SupportCiudad de MéxicoMexicoOnsiteMidFull-TimeFeb 20, 2026MXN395,000-500,000 / year
Core Responsibilities
The specialist will serve as the first point of contact for the Global Service Desk, handling technical support via ticketing systems, Slack, and walk-ups for internal and external stakeholders. Key duties include processing laptop replacements, managing software provisioning, and ensuring adherence to standard operating procedures for ticket handling and IT readiness.
Requirements
Candidates should possess 3-6+ years of proven experience in a helpdesk or technical support role, along with a strong understanding of Apple operating systems and applications. A technical certification or bachelor's degree in an IT-related field is preferred, alongside excellent problem-solving and communication skills.
Key Skills & Technologies
Additional Information
Experience Level
2-5
Job Language
English
Work Mode
On-site