Analista de Suporte N1 Junior - Customer Experience Latam | RD Station (Remoto)

Provide multichannel reactive support via chat, tickets, and video calls for clients in Latin America. Investigate and resolve technical issues, focusing on root causes and sustainable solutions. Ensure high-quality, empathetic service that empowers clients to use our solutions autonomously. Monitor customer satisfaction indicators and propose improvements to enhance service delivery.

Experience in customer support within technology companies, particularly with technical platform usage. Proficiency in Spanish and Portuguese as required for the operation. Familiarity with customer support metrics and handling multiple channels simultaneously. Strong communication skills and ability to engage with diverse cultures.

Fully remote position with a focus on employee well-being through various support initiatives. The company promotes continuous learning and offers an inclusive environment for personal and professional growth.