Customer Support Team Lead (Early Shift)

Drive the team’s ability to handle complex cases independently through targeted training and delegation. Monitor team performance against all service standards, ensuring targets are met without compromising customer experience. Facilitate continuous upskilling to ensure the team is equipped to cover all necessary tasks and manage the assigned team budget.

Fluent in English; proficiency in the language of the assigned team preferred. At least 6 months at Wise CS or 2 years in an external CS organization preferably in banking, internet, telecom industries, or international customer care centers. Proficient in Google Business Suite, Slack, and AI-driven support tools.

This is a remote position, with work scheduled from Monday through Friday from 06:00 AM to 15:00 PM. The first 15 days will consist of initial training, fully on-site at the office. The salary offered is 10.100 BRL.